Frequently Asked Questions
Your guide to shopping with OLLIN
What is the standard shipping time for my order?
We offer express and standard shipping options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
Do OLLIN electronics come with a warranty?
Yes, all OLLIN devices include a standard 12-month manufacturer warranty that covers hardware defects and technical malfunctions under normal use.
What is your return policy for opened electronics?
We accept returns within 30 days of purchase. If the item is opened, it must be returned in its original packaging with all accessories to be eligible for a full refund or exchange.
Are international power adapters included?
Our products ship with the standard plug for your shipping region. International travel kits and universal adapters are available for separate purchase in our accessories section.
How can I track my package after it ships?
Once your order is processed, you will receive an email with a unique tracking number and a link to our courier's portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for higher-value purchases.